Contact Us

To ensure your inquiry is handled as efficiently as possible, please include the additional details requested below.

Once your order is placed, it cannot be amended. KimiRobot Store gladly accepts returns in accordance with the Returns Policy:

Sales Inquiry

Please include:

  • Preferred contact method (email/call/whatsapp)
  • Preferred time to contact (if any)

Troubleshooting / Product Support

Please include:

  • Serial Number
  • Model Number
  • Detailed Description of Concern

*Locating the serial number:
– iRobot – the compartment after taking out the dirtbin.
– Neato – bottom of the robot.
– Suzuka – at the compartment below the dirtbin.

Order Support

Please include:

  • Order Number

Our digital support team is available everyday 10.30am – 6.30pm, except Sunday & Public Holiday.
Reach us now:

Email              :  [email protected]
Call/Whatsapp: +60 11-6251 5521